REAL DRY WATERPROOFINGReviews & Comments From Our Customers
At Real Dry we place the utmost importance on always doing the best job we can. Our reputation means the world to us, and we always make every effort possible to provide the most effective solution to your water problems while striving for a 100% rate of customer satisfaction. One of our mottos: A dry customer is a happy customer!
What better way to convey the lengths to which we'll go in order to solve every one-of-a-kind water problem that comes our way than by sharing the comments of our customers. Below, in their own words, are the assessments and reviews of a cross-section of our current and former clients – and not just meaningless initials attached to phantom individuals living in random towns, but actual people who came to us with genuine water, drainage, mold, and humidity problems to solve.
We let our work speak for itself.
And we think these reviews speak for themselves too.
“A friend recommended Steve, I called at noon – and he was at my home at 3 pm. He looked at my water issue; told me exactly what he was going to do and he gave an excellent price. We were told he was booked 3 weeks out – we wanted this company we were happy to wait. A week later things got worse, I reached out and we were put immediately on the schedule.
“Steve showed up on the scheduled day, on time, and got it done. I came home 4 hours later – water gone! We have been dry since.
“Unless you experience water, you have no idea what dry means! They worked under crappy circumstances: No bulkhead, and having to go through my front door. When they left everything was exactly as they found it.
“I highly recommend this company. I feel confident I will never have an issue again with water. Thank you so much!”
South Hadley, MA
“Within 48 hours, Steve Wall came to my house and surveyed the issue first-hand. He was in a position, as I was frantic at the time, that he could have told me that I needed to do extensive, and expensive, work to fix the issue, but he did not. Rather, he suggested that I try a less expensive and less invasive remediation option. At that moment he earned my trust.
“Steve and his team were working on my problem within 3 weeks of my signing an agreement with him. I should note that one of his competitors, when they finally returned my call, told me that it would take them 3 months before they could even visit my house to quote the job. Steve and his team did the job very professionally and quickly. And they thoroughly cleaned up when the job was complete.
“I highly recommend Real Dry Waterproofing for anyone who needs a sump pump or other wet basement remediation work.”
“I called up Real Dry Waterproofing company to take a look. Steve and his assistant came out and looked at it and said it looks as though there's a drip coming from one of your gutters that might be causing the problem. He said take your hose, run it same area as where the gutter was dripping, and see what happens. I did this and I ran it for over an hour and a half and it leaked exactly where I thought it was going to.
“The reason I'm saying this is to say how valuable Steve's advice was and that he could have talked me into a really expensive job. He is a straightforward man and works for a great company. I recommend them highly.”
East Longmeadow, MA
Donna Lee Ubertalli
“Although I received multiple estimates, it was the obvious honesty that made the decision to use Real Dry Waterproofing easy. Steve explained similar extensive work possibilities, but took the time to truly analyze what could be best for my problem and the integrity of my home. Not only was the repair process fully explained, they explained unexpected hurdles that arose so that I was aware of the professional decisions being made to fully fix the problem.
“In the end, the work was clean, thorough, and exactly what was explained. They immediately followed up to ensure the system was working and that all repairs were as they should be. I even received a personal visit to check on the system due to heavier rains that were ‘flooding’ the area – I never gave the weather or my basement a thought as the system had already been working perfectly.
“Based on the whole experience, I am confident that their work has solved my problem for years to come, and absolutely would recommend them to any friends or family.”
South Hadley, MA
“Two previous homeowners cut corners and just put in sump pumps without drains around the foundation so the job had never been done right. Visually we knew there were things in the way and the guys found even more things as they went. They dealt with a leaking pipe from a shut-off valve that wouldn’t shut off, a gas line, and more.
“They got the job done on time despite the challenges and the results are great. Now instead of leaking when we get heavy rains everything is dry and the water goes outside where it belongs instead of into the basement sink in violation of housing codes. I’m grateful to have the job done RIGHT.
Mary Ann Phelon
South Hadley, MA
“Steve is so knowledgeable and professional; his crew courteous and on task. I can't thank Real Dry enough for making quick work of a long-irritating problem. His kindness and understanding of the homeowner's situation really spoke volumes, and the work was completed efficiently exactly as planned. I would not hesitate to hire Real Dry again for our basement needs, and thank you so much for working with us on this project!”
President, Board of Trustees
Pinecrest Condominium Association
“In addition to doing quality work, Steve is very responsive and provides a detailed description of the work to be done in advance, ensuring that the customer is not surprised!
“After the work was done and a couple of rainy days passed, Steve checked in to see if we had any issues. You don’t see that kind of service often!
Tom & Missy Crowley
South Deerfield, MA
“Steve and his whole crew were most responsive, pleasant, and considerate. When you have large men in boots clumping in and out of your kitchen to get to your basement, it helps immeasurably if they're really nice!”
“Steve visited our home and gave us his opinion on what solution would work best for the space. He was open and honest, and explained the whole process. We asked him to do the job, and it was scheduled and completed very quickly. He even stopped by on the weekend to check out the space and ensure it was ready to go for the installation the following Monday. It was less than a week from our initial outreach to the completion of the job. He and his crew installed the French drains and sump pump over the course of two days, and it started working right away to remove groundwater from below the foundation.
“Steve was great to work with, and was very accommodating of some last-minute changes to the plan that we had proposed. He and his crew left the basement looking great and, most importantly, dry! We would recommend Real Dry Waterproofing to anyone having water issues in their basement.”
Chris & Nicole Shea
South Hadley, MA
South Deerfield, MA
“In addition, Steve called us a few days after the work was completed to make sure that everything was fine, and that there was no evidence of water in the basement. He wanted us to know that their work is guaranteed; if anything goes wrong, they are available to come out and fix the problem”
Phil & Donna Petitt
"A friend of ours had used Real Dry to correct their 'dry basement system' installed by another company and spoke very highly of the people from Real Dry and the work done for them.
"In September of 2011 we contacted Real Dry for an estimate for correcting our wet basement problem. Steve Wall came to our home and told us what they would do along with an estimate of the cost of the project. He took the time to explain in detail what the project would entail and answered all of our questions.
"Real Dry installed the system in our basement in October of 2011. It took a day and a half to complete and the cost was on target with the estimate that had been given to us by Steve. Upon completion of the job, the crew did an excellent job cleaning up the basement.
"Real Dry had to come out twice to "tweak" their system to deal with issues that were particular with our basement and drainage issues. They came out to make the necessary adjustments immediately and we have not had any issues since. Our basement has now been completely dry for over a year and the damp, musty smell is gone. About four months following the installation, I received a phone call from Steve Wall. He called to check if the system was working to our satisfaction. When was the last time you heard of any company doing that?
"Our total experience with Real Dry Waterproofing has been nothing but positive from beginning to end. If you have a wet or damp basement like we did, I would recommend that you consider contacting Real Dry Waterproofing."
"Steve and Curt satisfied all three conditions at our Springfield home, but it is not enough to simply use the word 'satisfied'. Steve and Curt showed themselves to be thoroughly honest, forthright, expert at what they do, and deeply skilled at solving hidden problems. (On this latter point: we had some real beauties.) We cannot overstate how good these guys are. You can't find any better anywhere."
Bill Mannetti, Gene Corey, and Marilyn Corey
“Steve had a small opening of time and drove all the way over from East Longmeadow to see my problem. He gave me his ideal solution to correct the issue. Called me back to say he’d be here the next day and that it would take two days to complete. Well, he found after starting the opening for the sump pump that what he originally suggested wouldn’t be needed and took off a very large amount off the price!!! They were quick, neat, organized, polite, and with very professional workmanship. Steve even stopped by 3 days later to see if all was well and if I was happy. Very happy indeed!!!”
"I hired Real Dry Basement Waterproofing in September of 2011. His crew came to my home and installed the sump pump and drainage system. The crew was very hard working and pleasant and Steve would drop by and oversee the work. They also did a wonderful job cleaning up when the work was done.
"Every time that sump pump comes on it is 'music to my ears' and it beats the sound of a wet and dry vac! I would not hesitate to use Real Dry Basement Waterproofing. If you have any questions about their work I would be happy to answer them.
"My basement has been dry ever since September of 2011 and I 'love the sound of rain' again, and that sump pump too! (Actually it is very quiet.)
"I consider myself a lucky person to have found Real Dry."
South Hadley, MA
“This was the most professional team of 5 guys who worked fast and in unison that I ever saw. I can't recommend them enough. Wish I did this 20 years ago.”
“Wow! Who does that? Giving free advice in his line of work! I hired him and his crew and boy what a great job they did! The pump is running as I type this testimonial. I had no idea that I had so much water running under my foundation. The dehumidifier which has been running steadily into a five gallon bucket shuts off and stays off for quite a while whereas it never shut off before the installation. What a great job those guys did! And the cleanup as well. I wish I had hired them three years ago. I’m glad I did now and I highly recommend them to anyone with water problems in their basement. At least let Steve come and speak with you.”
West Springfield, MA
Marjorie & Vince Snyder
“Steve, Chris, Simon, and Matt were all top-notch professionals, extremely competent, and very respectful. At the end of each day, Steve kept us in the loop showing what they had done and planned to do going forward. He patiently answered all our questions. His team also went above and beyond in helping with an extra request that we could not have done ourselves for which we’re truly grateful. In addition, he stayed true to the original estimate! He even called a week or so later to touch base. We no longer have any worries at all when it rains. There’s not a speck of water anywhere! If you’re looking for an honest, expert team and want to feel completely confident in getting a high-quality solution for your water problem – call Real Dry Waterproofing!! We’re so very happy we did.”
West Springfield, MA
“We called in Steve, he explained very clearly the drainage system he would put in so we would have a dry cellar. They did an excellent job! No more puddles, no more musty smell and we have so much new-found storage space.
“I would highly recommend Real Dry Waterproofing to anyone with water seepage problems. Steve was great at quickly responding to any questions or preparation we had beforehand. He’s a real down-to-earth guy!”
“I just purchased my new home and after only living there for 1 week, I discovered puddles of water in my basement, which I thought was somehow coming in after it rained. After having a guy look at my basement and using some fancy tool that said I had lots of water sitting around my foundation and the moisture level was too high, I was told the best solution would be to install a french drain and a sump pump.
“I didn’t want any more water in my new home, so I agreed and put a down payment for the waterproofing job.
“After getting some advice that I really should get a second opinion, I called Real Dry to see what they had to say. Steve came by the very next day and said it would be crazy to do all that waterproofing when I just moved in and didn’t even know where the water was coming from. He also said that he didn’t see any signs of sustained water damage. He suggested that I wait and try to figure out where the leak was so then a course of action could be proposed and he also said I should definitely get my down payment back.
“I took Steve’s advice, cancelled my waterproofing job and got my deposit back, which I am SO grateful for because shortly after that, I discovered the water was coming from my main water line being clogged and backing up into my basement utility sink then overflowing onto the floor.
“Thank You Real Dry for being an honest and trustworthy business! You are the best!”
Captain USAF ANG 134 FS/Pilot
“Steve thoroughly explained what needed to be done and, while not the lowest estimate I received, it wasn't the highest either. Based in his knowledge of the issue and tactical approach to correct it, I chose to move forward with Steve and Real Dry by Friday of that week. I expected to have to pay 50% down before I could be put on the schedule, but Steve said I could just pay when the job was completed. This is NOT typical when working with contractors, and I appreciated that stance. It saved me the worry of paying half and waiting it out when it was convenient for them.
“I didn't think I'd be put on the schedule for at least a couple weeks, but Steve and his crew were at my house the following week. He had told me the job would take a couple days, and it took a couple days, start to finish. I was kept informed through every stage of any potential issues that may arise, and none did. Of course, based on experience with other contractors, I immediately thought this would be the reason to charge more than the estimate, but I can happily report that my final payment was slightly UNDER my estimate!
“Lastly, I had recently had shelves built in the basement which were directly above the area where Steve had to break through the concrete, meaning the shelves needed to come down. My carpenter didn't have time available any time soon to dismantle, so Steve agreed to do this also for a nominal cost, probably slightly less than the carpenter would have charged me. Not only did they do this additional work, they also labeled the parts as they were taken down to be easily reassembled when the job was done. Steve actually texted me a few days later to ensure that I was able to get the carpenter back to put the shelves back up, and I'd be willing to bet if I hadn't, Steve would have found a way to do that also.
“Steve and his crew were excellent and I'm happy to report the basement is dry!
“I would highly recommend this company.”
Feeding Hills, MA
“Curt and the Real Dry team did an outstanding job. Company owner, Curt, even did some of the heavy lifting on site. Very impressive and honorable. Quick, efficient, and most importantly, effective. I am completely satisfied and would highly recommend Real Dry to any and all potential customers.”
“I just wanted to thank you for following through on the replacement Pitboss+ system. Your guy just left and all seems to be working as intended at this time. Excellent customer service and timely response – I can’t ask for more than that. Thanks again.”
“Curt from Real Dry Waterproofing came within a few days of our call, inspected the system and diagnosed the problem quickly. He also explained it in a way that we could easily understand and designed a solution that is much more robust than what had been in place before. The Real Dry Waterproofing team installed a new system with backup, quickly and professionally, and at a reasonable cost.
“We are really impressed with the expertise of this team and we would recommend them to anyone with any kind of waterproofing problem.”
Christina & Ken Gabriel
“They sent over a proposal to outline all of the products and showing examples of what the finished product would look like. Josh and his team arrived on time on the work days, were extremely professional, polite and always made sure to explain what was being done and ensured that the work was done to our standards. Everything looks absolutely stunning and you can tell that the folks here at Real Dry take so much pride in their work.
“I would recommend Real Dry to anyone who wants true quality work completed at their home!”
“Even with a few winter weather events thrown in, the job was done on time and with great care. We’ve been completely satisfied with the French drain system and have not had a single issue since it was installed … and we have had plenty of rain and snow to give it a good test.
“I would not hesitate to recommend Real Dry Waterproofing to anyone. In fact, I have recommended you guys to several folks already!”
Buzzards Bay, MA
“I was very satisfied with the service and recommend Real Dry Waterproofing.”
“We will certainly recommend you to any who have a need for your work."
John & Janet Guptill
“Curt delivered a quick response in the work review and the quoting process, and organized his team to perform a 3-to-4 day effort to install an internal perimeter drainage channel system, a sump pump, an exterior dry well and an external door channel, as well as complete floor-to-ceiling wall protection.
“Curt and his team of 3 showed up on-time, stayed in town to offset travel issues and started work promptly each day at 8am. This NEVER happens with MOST contractors on Cape Cod. The work took a bit less than 3 days, so there was never an inkling that his team was "milking the job".
“Curt came up with an extremely creative approach to the dry well installation that extended distance a bit, but prevented significant demolition of a patio and attached slate / brick walkway. They finished the job in an extremely efficient manner and their clean up afterwards was very thorough. This is a no-nonsense organization, a very good thing.
“I am very pleased with Real Dry, the leakage / flooding remediation has been very successful (seen in several subsequent rainstorms), and I can now rest easy that my childhood house is sufficiently protected from the elements (I live in the Philadelphia area).
“I’d highly recommend Real Dry for any related basement contracting work, and stand ready to further elaborate if need be.”
Christopher & Tatiana McCluskie
“Bear in mind that our crawlspace has four separate interior areas and while the height is reasonable at 3-4 feet, to get between the areas you need to crawl on hands and knees. Getting around, excavating, clearing debris is difficult. The floor is sand and rock, which is hard to level. Anyway, here are the elements of the project:
- Remove all old fiberglass insulation between the floor joists that are the ‘roof’ of the crawl space, remove all other debris, and rake the floor level. Note that a lot of large rocks had to be removed which was difficult and back-breaking work.
- Repair a crack in one of the foundation walls
- Pour a new reinforced footing under a different wall
- Seal a square opening in the foundation where a drain pipe passes through the wall below grade
- Replace several lally columns and install two new lally columns with new footings
- Seal all the crawlspace vents
- Install a vapor barrier over the floor and up the walls to just under the sill
- Install a commercial dehumidifier
- Frame and build a new crawlspace entry door to be exceptionally strong and watertight
“I installed a remote-sensing hygrometer to keep track of the humidifier. The hygrometer now reads consistently between 50 and 55% humidity, which is perfect for preserving the integrity of the wood structure. I can feel the dryness of the crawl space whenever I go in it.
“This was one of those big, scary projects that’s been on my to-do list for a long time and it's a tremendous relief to have it done, and done so well. As an added and unexpected benefit, our house doesn’t have mice anymore. They used to get in through the crawl space and now they can’t.
“I highly recommend Curt and his team for any project involving basements, crawl spaces, or foundations.”
“Curt Guenther of Real Dry reviewed the situation very carefully on his first visit and proposed a simple but effective resolution. When I had questions, he returned to walk me through the proposal.
“Real Dry’s crew executed the plan within three days. Not because it was easy, but because they worked hard and varied the size of the crew according to each day’s planned work. They were professional, easy to work with, and answered questions willingly when I would arrive to review the process. When we had what turned out to be a minor problem, the crew manager was there in 30 minutes on a Friday afternoon to review my concern and arrived Monday morning to rectify the situation.”
June & Jim Kelly
“Most importantly, please know that your guys were so kind, respectful, and skilled. They were incredibly neat too. Doesn't even look like anyone was here. I am so glad that I discovered your company."
"My basement has been very dry since Curt and his team started and finished the project. They also did a great job of cleaning up and staying on schedule. I'm very happy that I made the decision to go with Real Dry and I would highly recommend working with them if you have basement issues."
“After checking several references provided by Curt Guenther, owner of Real Dry Waterproofing, I decided to hire his firm to correct my problems. I found Curt was very professional in his approach both in diagnosing and working on the problem and very honest in advising what should be done. He did not try to "sell" me any expensive solutions that wouldn't work. The work was done very well, on time and for the price proposed. I also found Curt to be very responsive to any requests for additional help when I found I needed to add additional treatment to several "stubborn" leaks that took a while to get under control.
“Overall I can say I am very satisfied with the work done and can recommend Real Dry Waterproofing for any basement waterproofing issue.”
“We were struggling to make ends meet as we had already spent thousands on useless, unsuccessful repairs. The previous company failed us but Real Dry was able to salvage our basement at last. They also assured our family that they could honor a payment plan of 24 months. We were beyond grateful for this opportunity!!!
“Now it's been almost two years, our cellar is still dry!! Thank you for everything you did for us!!! It's also so comforting to know that there is a lifetime warranty on the work done to the cellar. Countless blessings!”
Elizabeth & Tim Jubinville
Matthew T. Fox
“The flooding I was experiencing wasn't normally an issue until the winter so now that we've dealt with two winters of frozen grounds and lots of rain over that time, my basement remains as dry as it's ever been which is remarkable. I had hoped for this result for 7 years and I finally have it! So, I wanted to reach out and thank you for the honesty and advice given, as when you gave it you were passing up a job. I have passed your name on to a few other friends over the past year and will keep doing so in the future. Thank you so much for the help.”
“You guys are great. Thanks so much for your help and for making the process so easy.”
“After a particularly bad storm, we reached out to Curt and—about an hour later—he came by to check out our basement. He explained what it would take to fix the problem, and put together a quote for us on the spot, which bested others we received from different companies for the same work.
“Curt and his team came out a few weeks later to do the job (interior french drain, new sump pump) and the experience was great. Curt explained all the work he was doing and was a generally good dude to work with and talk to. After a few days we had a brand new system and our basement has been dry as a bone despite repeated nor'easters dumping multiple inches of rain.
“Would highly recommend Curt and the team, especially for other folks in Scituate as it's been great to support other folks in town.”
“I was very pleased with the whole experience and would recommend Real Dry to anyone.”
Serving Massachusetts, northern Connecticut, Rhode Island & southern New Hampshire
Whether you're nearby in our hometown area of Holyoke, Massachusetts, on the South Shore near our Scituate location, out on Cape Cod, further west in the Berkshires, up on the North Shore, in northern Connecticut or Rhode Island, or even in southern New Hampshire, give us a call (toll-free at 1.855.DRY.TODAY) or reach out to us with our Contact Form and we'll come out and meet with you so we can determine the best way to solve your unique waterproofing issue.